Privacy Policy

Privacy Policy

Last Updated: 20 October 2025

This Privacy Policy explains how Leeds Koi and Pond Centre (referred to as “we,” “us,” or “our”) collects, uses, and shares your personal information when you visit or make a purchase from our website.

1. Data Controller

  • The Data Controller is: Leeds Koi and Pond Centre

  • Contact Email for Data Queries: website@leedskoi.co.uk

2. Information We Collect

We collect information from you when you place an order, sign up for our newsletter, or fill out a contact form.

A. Order Information

When you make a purchase, we collect the following essential data required to process and ship your order (the “Contractual Basis” under GDPR):

  • Full Name

  • Billing and Shipping Address

  • Email Address

  • Phone Number

  • Payment details (handled securely by third-party payment processors like Stripe/PayPal; we do not store full card details).

B. Device Information (Optional – Requires Consent)

If you consent via our cookie banner, we may collect information about your browser, IP address, time zone, and cookies installed on your device for analytical purposes (e.g., Google Analytics).

3. How We Use Your Information

  • To Fulfill Orders: To process your payment, arrange shipping (using Parcel2Go/Evri/DPD), and provide you with invoices and order confirmations.

  • Customer Service: To respond to your inquiries, returns requests, and warranty claims.

  • Marketing (Opt-in): If you specifically opt-in, to send you promotional emails about new products, sales, and special offers.

4. Sharing Your Personal Data

We only share your data as necessary to conduct our business and fulfill your order:

  • Couriers: We share your Name, Address, and Phone Number with courier brokers (e.g., Parcel2Go) and carriers (e.g., Evri, DPD) to facilitate delivery.

  • Payment Processors: Transaction details are passed securely to our payment providers (e.g., PayPal, Stripe) to process your payment.

  • Legal Compliance: We may share data when required by law (e.g., for tax purposes or in response to a court order).

5. Your Rights (GDPR)

Under UK GDPR, you have the right to:

  • Access: Request a copy of the personal data we hold about you.

  • Rectification: Ask us to correct any incorrect or incomplete data.

  • Erasure (“Right to be Forgotten”): Ask us to delete your personal data (where legally possible, e.g., not required for tax records).

  • Restrict Processing: Ask us to limit the way we process your data.

To exercise any of these rights, please contact us using the email provided in Section 1.

6. Data Security and Retention

We use secure measures (SSL encryption) to protect your personal information. We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy (typically the duration of your account plus a mandatory period for tax and warranty records).

7. Marketing Opt-Out

If you have opted in to marketing but no longer wish to receive communications, you can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any marketing email, or by emailing us directly.

8. Cookie Policy and Consent

We use cookies and similar technologies to ensure our website functions correctly, to measure performance, and to deliver personalized content.

A. What are Cookies?

A cookie is a small text file that a website saves on your computer or mobile device when you visit the site. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site.

B. Types of Cookies We Use

We categorize the cookies we use into the following types:

Category

Purpose

Legal Basis

Strictly Necessary

Essential for the website to function (e.g., adding items to the cart, navigating pages).

Legitimate Interest

Functional/Preference

Allows the website to remember choices you make (e.g., language or region).

Consent Required

Performance/Analytics

Allows us to count visits and traffic sources so we can measure and improve the performance of our site (e.g., Google Analytics).

Consent Required

Marketing/Targeting

Used by third-party advertisers (e.g., Facebook Pixel) to build a profile of your interests and show you relevant ads.

Consent Required

C. Your Consent

Under GDPR and the UK e-Privacy Regulation, we require your explicit consent before placing any cookies that are not strictly necessary on your device.

When you first visit our site, you will be presented with a Cookie Consent Banner giving you the option to Accept All, Reject All, or manage your preferences on a granular level. We will not load analytics or marketing scripts until you have given your consent.

D. How to Manage Cookies

You can manage your cookie preferences at any time by:

  • Using the dedicated cookie management tool on our website (provided by the installed GDPR plugin).

  • Changing your browser settings to block all cookies. Note that blocking necessary cookies may cause parts of the website to malfunction.